Hotel Info
Welcome to Noosa Lakes Resort
Thank you for choosing to stay with us & we trust you will enjoy your stay at Noosa Lakes Resort.
Should you require any further information about the resort, attractions, tours, places to visit or for dining out during your stay please contact our friendly Reception staff.
Address: 3 Hilton Terrace, Noosaville QLD 4566
Telephone: Ph: (07) 5447 1400
Email: reservations@noosalakesresort.com.au
RECEPTION HOURS
Monday to Friday 8.30am – 5.30pm
Saturday & Sunday 9.00am – 3.00pm
Christmas Day and Public Holidays - Limited Hours.
For after hours emergencies relating to your booking please phone:
(07) 5447 1400.
EMERGENCY CONTACTS
Noosaville Seven Day Medical Centre: Ph: (07) 5473 4100
Noosa Hospital: - Address: 11 Goodchap St, Noosaville. (07) 5455 9200
Emergency Services Dial 000
Air Conditioning
For your comfort, each apartment has reverse cycle air-conditioners available for your use. The temperature and fan speed control are located on the remote control. For cooling, ensure the ‘snow flake’ icon is displayed, or for heating, change the icon to the ‘sun’ (these icons can be found by pressing the ‘mode’ button). Please ensure you keep all windows & doors closed for effective temperature control.
Airport Shuttles Services
Airport transfers can be arranged for both Sunshine Coast Airport and Brisbane Airport
Con X ion Shuttle Bus Service
Hinterland Bus Tour Airport Service
Phones:
Barbecues
Two electric BBQ’s are located outside the southern pool building. The BBQ’s can be used between the hours of 7am – 8pm. As a courtesy to other guests, please ensure the BBQ’s are thoroughly cleaned after each use. NO glass is permitted in the pool or BBQ areas.
Bike & Scooter Hire
Please see reception for local hire information.
Credit Policy
Visa, Mastercard, Eftpos and cash are accepted. We do not accept Amex or Diners.
Check Out
Check out time is 10:00am. Late check outs can be requested however they are subject to availability and may incur additional charges. Please contact Reception for details.
Dining & Local Eateries
Cafes & restaurants that offer breakfast, lunch and dinner are located at the Noosa Marina which is a short three-minute walk across the road & over the bridge to the left of our resort. Hilton Terrace shops are located to the right of the Resort where you can find a range of takeaway services.
Nguyen Brothers are located at the entrance to our resort.
Open Tuesday – Saturday 11am-2pm and 5pm – 8pm.
Bookings are recommended and take-away is available.
Gympie Terrace is an easy 20-minute stroll, or few minutes’ drive, to the right of our main entrance & includes many different options for breakfast, lunch dinner. To get there just follow the river around & over the bridge & you won’t miss this quaint strip.
NL. Studio rooms are not permitted to have toasters due to fire regulations. We apologise for any inconvenience
Guest Parking
Townhouses and 1 Bedroom Apartments have a dedicated car space in front of the apartment. Guests occupying the Studio rooms will need to ensure they park in the designated Visitor Parking spaces throughout the Resort. Should there be any questions regarding parking, please contact Reception. The property does not accept responsibility for theft or damage. Please do not park in other numbered car spaces or in the ‘Noosa Surf Museum’ Car Park, this is private property and not for guest parking.
Guest Laundry Facility
Available to use between 8am-8pm, please do not use outside of these hours in respect to other guests. A fully equipped laundry with washing machine and dryer is located on the ground level of your apartment building. Laundry powder is available to purchase from Reception for $1.50. Before using the dryer please check that the lint filter is clean.
Hair Drying & Iron and Ironing Board
A hairdryer is located in the cupboard of your bathroom.
An iron and ironing board are located in all rooms. Please do not iron on carpet or furniture.
Internet Access & Chrome Casting
WiFi and casting are available throughout the resort and instructions can be found on the back page of this compendium. Please scan the QR code on your device or enter Wi-Fi Name and password as directed. NB: Netflix and other streaming services are not available using your smart TV, you can however stream your favourite apps from your device to the TV once you are connected to the hotel WiFi network.
Luggage
For your convenience, guest luggage can be stored at Reception. If you require help with luggage, please contact Reception.
Mid-Stay Service
Stays over five nights receive a mid-stay service to refresh the linen and towels. Services will be undertaken between 10am – 2pm. Please note that as we are a self-catering resort this service is a refresh of linen & towels only, amenities will not be restocked. There are extra amenities available in Reception for a small price.
Maintenance
Every effort is made to maintain all rooms. Should you experience any maintenance difficulties during your stay, please report them to Reception for attention within Reception hours. For any after hours emergencies please. Ph: (07) 5447 1400
Noosa Marina
The beautiful Noosa Marina is directly across the road and over the bridge just a two-minute walk from Noosa Lakes Resort. Featuring restaurants, cafes, a Wine Bar, fish, and chip take away, a gourmet gelato ice creamery, gorgeous gift shops and stunning boutiques.
The Noosa Ferry departs for Noosa Heads throughout the day. You can catch a sunset cruise, a breakfast, lunch, or dinner cruise. Hire a boat and cruise the beautiful Noosa waterways, catch the sunset, or do some fishing. Go deep sea fishing or catch a fun and thrilling boat ride out to Laguna Bay and maybe spot some dolphins or whales swimming past. Each Friday evening there is live music at the Harbour Wine Bar and every Sunday there is a lively market and entertainment.
Pools & Pool Towels
Our lagoon pools are located in the centre of the complex and are open from 7.00am until 9.00pm.
Glass is not permitted within the pool area at any time and it is a smoke free zone. Please make use of cans or plastic products for beverages poolside. Broken glass will result in the pool area being closed. Please note: The large pool in the centre is a shallow lagoon style pool (depth 0.6m), please do not dive. The north pool, closest to Reception is heated. Please ensure all children are supervised by an adult. Pool towels are available for hire from Reception for $3.50 each.
Pets & Animals
Body Corporate By-Laws do not permit pets within the resort grounds at any time. Assistance Dogs only are permitted. PLEASE DO NOT FEED THE BIRDS AND LOCAL WILDLIFE.
Room Keys
For your convenience and also your safety and security, should you misplace your room key please report it to Reception immediately. Charges apply for lost key replacement.
Should you be departing before Reception opens, please place your key in the return box located at the front of Reception. Please avoid leaving your key in your room upon departure.
Rubbish
Bins for general rubbish items are located at the front of your apartment (green lids) Recycle bins (yellow lids) are located around the resort. Please look after our environment and recycle where possible.
Security
The Resort has regular checks during the night by a security company however key lockouts and noise complaints are dealt with by Onsite Management. All key lockouts will incur a charge of $85.00. Please call Onsite Management for emergencies only or noise complaints that are causing you inconvenience on. Ph: (07) 5447 1400
Supermarkets
Several Woolworth’s supermarkets are available close by. On Poinciana Ave in Tewantin (a 10-minute walk) or at Noosa Civic Shopping Centre or Noosa Village Shopping Centre in Noosaville, both a 5-minute drive away.
Shopping Precints
Hastings Street, Noosa - Specialty shops
Noosa Junction - Specialty shops, cinema
Noosa Civic Shopping Centre - Big W, Woolworths, specialty shops
Noosa Village Shopping Centre - Woolworths, Dan Murphy’s, specialty shops
Tea and Coffee
Complimentary for use on arrival. Fresh milk is available at reception.
Tour Desk
Noosa Heads and the Sunshine Coast including the hinterland surrounding has many fun and exciting things to do and see. An extensive range of brochures are displayed in the Reception area. Our reception team can assist with tour information and bookings.